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Privacy Policy

This Privacy Policy explains how COUMAYA collects, uses, and safeguards information when you interact with our website and services. This is a general policy template intended for informational purposes and should be reviewed and adapted to reflect your actual data practices and applicable law before publication.

Last updated: [Insert Date]

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as information gathered automatically through your use of our website and services. This may include:

  • Contact details — such as your name, email address, and phone number when you submit an inquiry or request access.
  • Account information — such as login credentials and preferences associated with any account you create.
  • Usage data — such as pages visited, features used, and time spent on the site, collected through analytics tools and log files.
  • Device and technical data — such as browser type, IP address, and operating system.
  • Communications — records of correspondence you have with us, including support requests and feedback.

2. How We Use Information

We use the information we collect for purposes that include:

  • Service delivery — providing, maintaining, and improving the features and functionality of our platform.
  • Communication — responding to inquiries, sending administrative notices, and providing requested information.
  • Personalisation — tailoring content and features based on your usage and preferences.
  • Security — detecting, preventing, and addressing fraud, unauthorised access, and other harmful activity.
  • Analytics — understanding how our website and services are used so we can improve them over time.
  • Legal compliance — meeting obligations under applicable laws and regulations.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations.

You may withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

Your Choices

You may decline to provide certain information, though this may limit your ability to use some features of our services.

You may also adjust browser settings to limit the use of cookies and similar technologies, as described in Section 7.

4. Sharing of Information

We do not sell personal information. We may share information with:

  • Service providers — third parties who perform functions on our behalf, such as hosting, analytics, and customer support, under appropriate confidentiality obligations.
  • Professional advisers — such as legal, financial, or compliance advisers where necessary.
  • Regulatory and legal authorities — where required by law, regulation, or valid legal process.
  • Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality arrangements.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject, and whether retention is advisable considering our legal position.

6. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to operate the site, remember preferences, and analyse usage patterns. You can control cookie preferences through your browser settings; disabling cookies may affect the availability of certain features.

8. International Data Transfers

If you access our services from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where required, we take steps intended to ensure that such transfers comply with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, or restrict the use of your data, the right to object to certain processing, and the right to receive a copy of your data in a portable format. To exercise any of these rights, please contact us using the details on our Contact page.

10. Children's Privacy

Our services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of any external websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via our Contact page.